Tangoe Mobile REST API

Abandoned

An activity has been left in an ‘unconfirmed’ status for several days. The activity will not be processed.

Approved

The necessary approver(s) have approved this activity. It is ready for processing.

Awaiting Customer Pickup

Applicable to customers who house devices and equipment locally. Indicates that their order has been fulfilled and is available to pick up at a certain location.

Awaiting Customer Return

Only applicable to Return Device activities. Occurs when a Return Device activity has been created, but the device has not yet been received by Tangoe Logistics.

Awaiting Service Activation

A SIM card has been ordered. Upon shipment, the activity can be closed.

Canceled

The activity is no longer needed and will not be processed.

Carrier Notified

The team processing the activity has notified the carrier of the change and is pending confirmation of completion.

Completed

The activity has been shipped and/or completed and no further action is needed.

Denied

The necessary approver(s) denied the request within this activity. The activity will not be processed.

Expired

The necessary approver(s) took no action on the pending approval. The activity will not be processed.

Needs Approval Fix

The required approvals cannot be obtained because there is a missing, wrong, or broken approver. The activity will not be processed until the issue is resolved.

Needs Customer Confirmation

The customer must confirm that their issue or task has been resolved. The activity will not be completed until confirmation is received.

Needs Device Info

Additional device information is required before the activity can be fully processed.

Needs Policy Agreement

This business requires users to accept the Wireless Policy Agreement before an activity can be processed. The policy is usually emailed to the user directly when the activity is confirmed. The user will either need to accept the policy via email or by logging into the application.

On Back Order

The equipment being requested is unable to be fulfilled by the vendor due to a lack of supply from the manufacturer. Stock is expected to be replenished eventually.

Ordered

The equipment being requested has been ordered from the vendor and is pending confirmation of shipment.

Overridden Approval

An Administrator or Operator has overridden all pending approvals to approve this activity. It is ready for processing.

Payment Update Required

Applicable to customers who use credit cards for payment processing. An error occurred with the payment method on file and requires correction. The activity will not be processed until the issue is resolved.

Pending Approval

The necessary approver(s) has not yet approved this activity. It is not ready to be processed.

Unconfirmed

The activity submitter did not select the ‘confirm’ button on the activity summary page. The activity will not be processed.